OrderLoop — Privacy Policy

Effective date: November 15, 2026
Published by: CrossTrade Contracting LLC, Ariton, Alabama, USA
Contact: info@crosstradecontracting.com

OrderLoop is an ordering app for food trucks and small food vendors. Customers browse a vendor's menu, place an order, pay, and pick it up; vendors use it to receive and prepare orders. This policy explains what information the service handles.

Information we collect

• Order information: the name and phone number you give with your order, the items you order, and pickup details — shared with the vendor so they can prepare your food and hand it to the right person.
• Vendor account information: the vendor's name, email address, business details, and menu, used to set up their ordering page and receive payouts.
• Payment information: payments are processed by Stripe. Your card details go directly to Stripe and are never stored on our servers.

Fees

OrderLoop charges a posted service fee on each order (8.5% + $0.50), paid by the customer at checkout and shown before payment. The vendor keeps 100% of their menu prices.

How information is used

• To send your order to the vendor, process payment, and arrange pickup.
• To let vendors manage their menu, orders, and payouts.

We do not sell personal information, and we do not use it for advertising.

Who can see it

• The vendor you order from can see your order information so they can prepare it.
• Service providers that make OrderLoop work — Stripe (payments and payouts) and our hosting providers — process information only to provide the service.

Retention and deletion

Order records are kept as long as needed for bookkeeping and legal requirements. To ask for your information to be corrected or deleted, email info@crosstradecontracting.com.

Changes to this policy

If this policy changes, the updated version will be posted at this same address.